Enrolment Hub empowers ECEC providers with scalable enrolment solutions for sustainable growth

The early childhood education and care (ECEC) sector is booming, with over 1.2 million children attending approximately 17,000 services nationwide. These numbers have grown substantially over the past five years and show no signs of slowing, highlighting the vital role ECEC services play in supporting families and communities.

For providers, this growth represents an incredible opportunity but also a significant challenge. High demand often leads to questions about how to expand services while maintaining the level of care and quality that built their reputation in the first place. It’s a balancing act that requires careful planning and strategic execution.

Scott Monaghan from Enrolment Hub is no stranger to this challenge. Having worked with countless ECEC providers navigating the complexities of growth, he understands the importance of scaling operations without compromising standards. 

“The operators who work with us are switched-on, savvy people,” Scott explains. “They recognise that growth must go hand-in-hand with quality, and they seek partners like Enrolment Hub to help them template and streamline their enrolment processes. This ensures they can continue delivering consistent, high-quality service to families while pursuing sustainable expansion.”

Through proven and scalable enrolment practices, Enrolment Hub helps ECEC providers unlock growth opportunities, enhance operational efficiency, and safeguard their reputation for excellence—ensuring they can meet the sector’s growing demands with confidence.

Enquiry management: The key to sustainable success

One of the most common challenges faced by ECEC providers is managing the logistics of day-to-day operations. Balancing the needs of existing families while effectively handling enquiries from potential new families—those seeking tours, details about waitlists and vacancies, or general information about the service—can quickly become overwhelming.

“The approved providers we work with select their service leaders with great care,” Scott continued. “These leaders are often chosen for their ability to build meaningful relationships with families, drive innovative pedagogy and practices, and apply their specialised knowledge of the ECEC sector.”

However, many of these leaders are not as passionate about the administrative demands that come with the role. Their strengths and passions often lie in connecting with people and fostering a nurturing environment. That’s why approved providers, owners, and operators turn to Enrolment Hub—to free up their leaders’ time so they can focus on what they do best.

Still, enquiries can’t go unanswered. Each enquiry represents a potential enrolment and an opportunity to meet a family’s childcare needs. Unanswered enquiries leave families feeling undervalued and may prompt them to seek alternatives—leading to lost revenue and missed opportunities for providers.

Enrolment Hub: Supporting leaders for success

The Enrolment Hub model ensures that every call, email, or lead is attended to—every time. Acting as an extension of the in-service team, Enrolment Hub’s local Australian consultants provide a range of tailored support options, including:

• Personalised enquiry management: Following up on every enquiry received by a centre.
• Family engagement: Answering questions about the centre’s offerings and guiding families through the enrolment process.
• CCS and ACCS support: Assisting families with their childcare subsidy applications, easing the burden on centre staff.
• Tour coordination: Managing tour bookings, scheduling visits at times pre-arranged with service leaders, and updating Centre Managers with details discussed during enquiries for a seamless handover.
• Tour confirmations: Sending detailed confirmation emails to families, ensuring clarity and professionalism.
• Waitlist management: Adding families to the waitlist when they’re not ready to tour.
• Comprehensive reporting: Providing detailed insights into inquiries, their sources, tours booked, call statistics, and more—empowering owners and operators to make informed decisions.

Enrolment Hub believes every child deserves an inspiring start to their education journey and making it refreshingly easy is key to unlocking that journey. This ethos drives their commitment to supporting providers and families alike, ensuring the enrolment process is seamless, professional, and family-friendly.

Scalable support for growing businesses

“We’ve been working with Enrolment Hub for the past 12 weeks,” a recent client shared.

“In that time, we’ve seen a noticeable increase in tours booked and enquiries handled swiftly and efficiently. This has relieved pressure on our Centre Managers, who can now focus on other critical aspects of their role. With enquiries being followed up quickly and tours secured, we’ve already experienced an uptick in enrolments.”

The client continued, “The team at Enrolment Hub feels like an extension of ours—warm, friendly, and professional. Our Centre Managers find it easy to work with them and are confident in entrusting enquiries to their team.”

“For our operations team, particularly at a stage where new centres are coming online, having clear visibility of enquiries through Enrolment Hub’s weekly reporting has been a game-changer. The reports are concise, insightful, and provide exactly the information our team needs to make strategic decisions. We would highly recommend the services of Enrolment Hub.

Would you like to learn more about how Enrolment Hub can help your services grow? Contact Director Scott Monaghan via email ([email protected]) to take the next step toward sustainable success.