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Xap’s transformational role in SDN’s operational framework
Freya Lucas
Apr 08, 2025
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Not-for-profit early childhood provider SDN Children’s Services has been a cornerstone of the Australian childcare landscape for over 120 years, consistently dedicated to providing high-quality care and education to children and families while adapting to the ever-changing needs of the sector.
With such a long-standing legacy, finding the right technology partner to support their evolving operations was crucial. SDN was searching for a solution that could streamline operations, ensure compliance, and provide real-time data insights to help them make informed decisions, quickly settling on Xap, an all-in-one CCS childcare management software solution.
“At Xap, we believe that great software is only part of the equation,” Chrissie Thomson, Head of Customer Service at Xap explained.“The real difference lies in how we support our customers—listening to their needs, providing personalised service, and becoming a true partner in their success. This philosophy is at the heart of our relationship with SDN.”
“When customers decide to use Xap, it’s often to solve a specific issue or challenge they’ve faced with previous software. Our role goes beyond just providing a solution—it’s about creating a space where they feel confident sharing their business strategies with us so we can support their growth.”
That space is one which was welcomed by Rod Nadwie-Smith, Head of Services at SDN.
“I think the main difference working with Xap is that the relationship is really strong,” he said.
“While the stability of the product is something that we would expect from any vendor, Xap is definitely up there with what we would expect in this part of our business. It’s a relationship, and (Xap) wanting to learn more about our business has been refreshing.”
Xap’s hands-on approach, he continued, made the transition seamless, enabling the SDN team to fully leverage the platform’s capabilities without disruption.
Building Trust Through Transparency
One of the key aspects of Xap’s customer relationships is trust, which is built through transparency and collaboration.
“Understanding what’s important to the customer and being their advocate when sector changes occur is what builds trust,” Ms Thomson continued.
“Our enterprise customers know they can reach out to us at any time, confident that we’ll work quickly to answer their questions and provide relevant solutions.”
For SDN, this level of responsiveness has made a significant impact, with the team quickly coming to trust that when they provide feedback, Xap listens—and more importantly, acts on it.
Transforming Operations with an All-in-One Solution
SDN needed a system that could integrate multiple functions into a single platform, reducing inefficiencies and simplifying processes. Xap’s all-in-one software provided just that.
With automated workflows, real-time data tracking, and compliance management built into the system, SDN was able to reduce administrative burden and focus on what matters most—delivering high-quality childcare services.
“Having a single platform that manages enrolments, attendance tracking, and financial reporting has transformed the way we operate,” Mr Nadwie-Smith said.
“The automation and real-time insights allow us to be proactive rather than reactive, ensuring we’re always making informed decisions.”
Personalised Support That Scales
Just like the children and families that they serve, each early childhood organisation is unique, which is why Xap tailors its support to suit each customer, from single service operators through to larger enterprises like SDN.
“Frequent meetings, data insights on enrolments and attendance, and personalised feedback loops ensure our customers always have the right level of support,” Ms Thomson said.
“Providing transparency on what we’re working on and listening to our customers helps us shape the future of Xap to meet their evolving needs.”
For SDN, this means more than just software updates—it means having access to real- time insights that help them optimise their operations and better serve families. The ability to track enrolments, attendance patterns, and session reports in a meaningful way gives them a competitive advantage in a fast-changing sector.
A Partnership That Drives Success
Mr Nadwie-Smith’s Xap story underscores what makes Xap different—it’s not just software, it’s a partnership. The combination of innovative technology and a deeply customer-centric approach is what sets Xap apart, and drives the Xap team toward continuous improvement.
“Our customer’s customer is ultimately Xap’s customer,” Ms Thomson said.
“That’s why we’re committed to providing the best support, ensuring that every interaction benefits both our customers and the families they serve.”
For SDN, this partnership has meant greater efficiency, improved compliance, and most importantly, a sense of confidence in the future. With Xap by their side, they are equipped with the tools, insights, and support needed to thrive in the ever-evolving childcare sector.
As Xap continues to innovate, one thing remains constant—the team’s commitment to the success of its customers.
Want to see how Xap can transform your operations? Explore Xap today and discover the power of an all-in-one CCS childcare management software solution.
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