Kidsoft: Leading the Way in OSHC Care Management Solutions Across Australia

In the dynamic world of Out of School Hours Care (OSHC), Kidsoft has distinguished itself as the childcare management software of choice for providers across Australia.

 

With a robust platform designed with features to cater specifically to OSHC requirements, Kidsoft combines an array of specialised features with reliable customer support, making it the go-to solution for industry leaders like Junior Adventures Group, Active OOSH and Happy Haven.

 

Building Long-Term Partnerships with OSHC Providers

 

One of the longest-standing partners of Kidsoft is Junior Adventures Group (JAG), one of Australia’s most well-known OSHC providers which includes brands such as OSHClub and Helping Hands Network.

 

Since 2018, Junior Adventures Group has relied on Kidsoft to streamline their services, allowing them to focus on what matters most—creating a safe, engaging environment for the children in their care. With JAG having just re-signed their contract with Kidsoft, the partnership is set to continue to flourish.

 

“At Junior Adventures Group, we are committed to ensuring our families and our team members have the best possible experience with the booking management platform," says Melinda Crole, CEO of Junior Adventures Group.

 

"This enables us to focus on the delivery of high-quality & safe OSHC services to each and every child within our programs. We were pleased to continue our partnership with Kidsoft because of their commitment to aligning with our expectations.”

 

Active OOSH’s Seamless Transition to Kidsoft

 

For Active OOSH, a leading regional OSHC provider, Kidsoft’s platform offered the perfect solution for their evolving needs. After years of operating their own custom-built system, Active OOSH recently transitioned to Kidsoft, a move that reflects Kidsoft’s adaptability and relevance to OSHC.

 

"We’ve been truly impressed by Kidsoft’s around-the-clock support throughout the migration process, especially during critical operations. The team’s dedication to ensuring our head office and frontline operations run smoothly has been invaluable," says Cameron Blackwood, Director at Active OOSH.

 

He adds, "What stands out most is Kidsoft's openness to feedback. It’s refreshing to see the OSHC sector finally acknowledged as needing specific review and tailored solutions, especially given its growth over the years."

 

With this partnership, Active OOSH plans to serve as a key voice for the sector, advocating for solutions that meet the distinctive needs of OSHC providers.

 

The Newcomers: Happy Haven – A Thorough Decision-Making Process

 

Happy Haven OSHC operates over 50 services across both rural and metro areas of South Australia, offering high-quality Out of School Hours Care (OSHC) and vacation care programs. Recently, they undertook the challenge of finding a new software provider to better support their growing needs. After a thorough evaluation process, they recognised the need for a 'best-in-breed' solution and ultimately chose Kidsoft.

 

"As a provider, the family experience with the CCMS is crucial. Bookings are the lifeblood of the sector, and a platform that seamlessly guides families from identifying their care needs to having their sessions booked for the entire year is a game-changer," says Nicholas Smith, CEO and Managing Director of Happy Haven OSHC.

 

When selecting a new CCMS, it's essential that the provider understands the unique requirements of the OSHC sector.

 

"Kidsoft’s deep understanding of OSHC's specific needs sets it apart. Other platforms simply don’t address the distinct nature of OSHC, from how families and educators interact with the software to the complexities of session structures and booking processes."

 

Key Features for OSHC Success

 

Kidsoft’s platform has been crafted to meet the unique demands of OSHC services, from before and after school care to vacation programs. Key features include:

 

• Express Bookings: Enables guardians to quickly create casual or recurring bookings for all their children simultaneously, with the same session and dates. It streamlines the process, saving valuable time when schedules are tight.
• Flexible Room Attributes: Providers can set different booking rules for each room, accommodating specific scheduling needs for before and after school care.
• Routine and Casual Bookings: Kidsoft allows for easy management of both routine patterns and ad-hoc bookings, giving families flexibility and providers control.
• Promotional Code Functionality: OSHC services can offer multi booking discounts and target early bookings with promo codes, boosting engagement and driving vacation care enrolments. This feature is a game-changer for providers, enhancing both customer satisfaction and operational efficiency.
• Surcharge Management: Kidsoft automates surcharges for special activities, such as excursions or incursions, during vacation care.

 

These features, combined with Kidsoft’s dedication to user experience, adaptability, and customer success, are why OSHC providers consistently turn to Kidsoft as their trusted partner in care management.

 

Exceptional Support: A Cornerstone of Kidsoft

 

Beyond its first class suite of features, Kidsoft’s commitment to outstanding customer support is a key reason why it has become a leader in the OSHC space. Provider frequently commend the team’s personalised approach, especially during onboarding and transitions.

 

As Kidsoft’s CEO, Di Girvin, notes, "Kidsoft’s commitment to exceptional customer support truly sets us apart. Our focus has always been on helping our customers succeed. The team’s dedication to ensuring providers can fully leverage our platform's potential is part of what makes Kidsoft a true partner."

 

A Trusted Partner for the Future of OSHC

 

Kidsoft’s forward-thinking approach, combined with its commitment to customer feedback and regulatory compliance, makes it the preferred software solution for OSHC providers across Australia.

 

As providers like Junior Adventures Group, Active OOSH and Happy Haven continue to thrive, Kidsoft remains by their side, supporting their growth and helping them navigate the unique challenges of OSHC management.

 

If your OSHC or early learning service would like to learn more about how Kidsoft can transform your operations, connect with their friendly team to book a free demo.