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Xap’s new user led workshop series showcases the high touch culture that delights customers
Jason Roberts
Oct 01, 2024
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Xap, the leading child care management software provider, has recently conducted a series of user-led workshops designed to cover a range of self-selected topics that ensure customers are getting exactly what they need out of their platform. 
“We have been thrilled at how well our user-led workshops have been received by our user community in recent weeks,” Sean Murphy, CEO said.
“As an organisation that prides itself on having a can-do, high touch culture that puts our customer’s needs first, hosting face to face events that give them the opportunity to steer outcomes and really get to know us, and their platforms, is incredibly valuable.”
“Xap will continue to lead the sector with its differentiated approach to engaging with its customers built around a clear vision to deliver a service that they need, not one that we think they need.”
Interactive workshops open to all providers using Xap platform
As September draws to a close Xap have completed their latest round of workshops that have seen representatives from a wide array of customers such as Goodstart Early Learning, Affinity Education Group, Busy Bees Australia, Gowrie Queensland and Embark Education Group attend.
“Our most recent workshops in September focused on a range of key topics including parent experience, waitlists, placement journeys and data analytics, identifying any challenges users may currently be having and then working together in co-designed sessions to help solve them,” Mr Murphy said.
The workshops themselves are highly interactive, a key quality that keeps customers coming back, and a format that ensures tangible value and useful information is exchanged between Xap as the solution provider and the customer as the user.
“We actively encourage participation amongst the group through idea sharing and discussions. It's important to foster this type of environment in our workshops and it has proven very popular with customers.”
Development cycle insights help break down knowledge barriers and drive engagement
Another extremely important aspect of the workshops is to ensure customers have a clear understanding as to how Xap manages the various layers of their development cycle, particularly when it comes to specific requests from customers, and how release timetables are formulated.
“Being open and transparent about how we as an organisation manage our development roadmap, which includes bespoke customer requests, is a key component of the workshop agenda,” Mark Webster, Xap’s Chief Technical Officer said.
“The workshops provide a forum where customers can provide feedback as to what we have planned, understand timelines and milestones and perhaps most importantly actually influence outcomes by raising issues and concerns early in the process that we can then take into account.”
In addition, they provide Xap with the opportunity to outline how they prioritise and manage requests for change and in so doing shape expectations around delivery and implementation both of which are essential for a successful partnership between the platform and its users.
Interactive workshop approach speaks to broader culture of Xap as an organisation
The openness and transparency that is so evident in Xap’s workshop events is one that permeates the entire organisation and underwrites a company culture that has consistently enabled Xap to deliver a high quality service to its customers.
“Culture is something that we have always taken seriously at Xap,” Mr Murphy said.
“We have worked very hard to build a can-do, high-touch culture that places our customers and their needs first. Our workshop series is a great example of this in action and why we continue to see such high engagement from existing customers, and also large numbers of new providers joining the Xap community with such frequency.”
“We are very excited about what the future holds and look forward to our next set of workshops.”
To learn more about Xap and why customers love being part of the Xap community, reach out to the team by clicking this link.
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