Christmas New Year support information from the Department of Education
The Federal Department of Education has shared information about the Child Care Subsidy (CCS) and the 2023–24 Christmas – New Year period.
CCS Helpdesk hours
The CCS Helpdesk will close over the Christmas – New Year period. The helpdesk will close at 12.30 pm AEDT Friday 22 December 2023 and reopen at 9 am AEDT Tuesday 2 January 2024.
Services who require support during this period should refer to the Early Childhood page on the Department’s website.
Session reports will continue to be processed throughout the Christmas – New Year period. Session reports submitted on public holidays may experience short delays in processing or payment.
Services who offer a shorter session of care on Friday 22 December, or who close early on Friday 22 December must also report the shorter session.
On a public holiday, a service may only claim absences for children who would have otherwise attended care on that day.
Families have 42 allowable absences per child, per financial year. Families who have used their allowable absences can access additional absences if one of the additional absence reasons applies.
A public holiday is not an additional absence reason.
Services must continue to collect the gap fee from families when claiming absences over the holiday period.
Any service altering hours over the Christmas – New Year period (for example: closing for two weeks, leaving the service unattended or closing early if there are no children to care for) must advise the Department within 14 days. This is a requirement under Family Assistance Law.
There is a table which outlines when a service that closes over the Christmas – New Year period may submit session reports and claim absences which is available on the Department’s website.
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