Childcare Jobs - Support office, Full Time - Brisbane QLD, Australia

t Goodstart, we're not just Australia's largest provider of early learning and care – we're a passionate community of 15,000 team members across more than 660 centres, dedicated to nurturing over 60,000 children every day. As a not-for-profit social enterprise, our mission is to improve the lives of Australia's children and their families.

Reporting to Head of People, The Investigative Authority position acts as the point of contact for allegations into a range of workplace matters pertaining to Child Harm.  As part of the wider People and Culture team the role ensures procedural fairness in following our investigations policy that delivers well-reasoned outcomes. 

Responsible for providing advice, guidance and support by connecting Goodstarters and leaders to the tools and resources required to make informed decisions.  You will play a pivotal role in managing and supporting the child safe panel where matters are discussed and determined for outcomes. 

Your Impact:

• Manage the assessment process at an organisational level
• Manage the case management aspects of the Safeguarding panel
• Present issues, identify solutions and recommendations for the Safeguarding panel
• Build the knowledge and capacity of staff to prevent, identify and mitigate risks for any allegations or suspicions using the look, do, tell framework
• Ensure case management and specialist support is provided for all major incidents in relation to allegations or suspicions
• Provide oversight for allegations and investigations, and risk assessments in relation to reportable conduct
• Provide pragmatic, risk conscious and uncomplicated advice that keeps our business moving at pace
• Use our current case management system to maintain records and keep track of all matters

What Goodstart can offer you:

• Flexible work arrangements giving you choice about when and how work will be done in order to better manage your work and non-work needs
• Not-For-Profit Salary Packaging benefits which reduce your taxable income to increase take home pay
• Access to discounted childcare (up to 15%)
• Discounted health care and access to employee wellbeing program with BUPA
• Exclusive discounts on travel, gym memberships, Apple and Dell products, and more.
• Free annual flu shot (optional)
• Option to purchase extra leave for even greater work life balance  
• First Nations Support and Cultural Leave
• Work for a company that has an aspiration to be globally recognised for early years practice and learning outcomes
• Gain significant investment in your growth and development with support, tools, training and experiences that will truly enhance the progress and outcomes for children in their earliest years.

You’ll bring to the table:

• Valid Working with Children check
• Tertiary qualifications in Human Resources, ECEC or equivalent experience is highly desired
• Demonstrated customer service mindset that keeps the customer at the center of what you do
• Systems and technology savvy – learn to use our case management system and operate in a teams tech environment
• Highly efficient with high levels of accuracy and attention to detail
• Experience working in a fast paced and high-volume environment
• Understanding and previous experience in managing people processes
• Demonstrated written and verbal communication skills with the ability to adjust style to meet audience requirements

How to apply

Click ‘Apply Now’ and submit your application.

We review applications as they are submitted. We encourage you to submit your application as soon as possible for your best chance to progress to the next stage of the process. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all positions

Have a question? Contact our Talent Acquisition Team via email [email protected]

If you are a placement agency or external recruiter, please refrain from submitting resumes to Goodstart unless you have a signed staffing agency agreement with us. Goodstart will not be responsible for or pay any placement fees for candidates submitted by agencies that are not approved suppliers. Any resumes received from agencies or external recruiters without an agreement will be reviewed by Goodstart and may be shared with our internal recruiting team for their reference.

Supporting our people and protecting our children

We’re an equal opportunity employer that is proud of our inclusive and diverse work environment. We know that Goodstarters from diverse cultures, backgrounds and experiences strengthen our teams and help us grow. We’re also deeply committed to Reconciliation and creating an environment where Aboriginal and Torres Strait Islander People feel a strong sense of belonging and connection.

Safety is our priority and we will take any action necessary to ensure that all children can feel safe and be safe, and are safeguarded from abuse, neglect and harm. As a Child Safe Organisation, all of our candidates must have or obtain a valid working with children check.