NSW BASC voucher confusion tackled for providers with HubWorks! integration tool
The Sector > Economics > Affordability & Accessibility > NSW BASC voucher confusion tackled for providers with HubWorks! integration tool

NSW BASC voucher confusion tackled for providers with HubWorks! integration tool

by Freya Lucas

March 01, 2022

Over the last year, the New South Wales Department of Education has taken significant steps to improve access to before and after school care (BASC), including the development of the $155 million BASC Voucher Program, which offers families a $500 voucher per child to support the cost of accessing BASC services. The voucher is to be used to cover the cost of the parent gap fee under the Child Care Subsidy (CCS.)


While the implementation of the voucher program has been welcomed by parents in NSW, it has left some outside school hours care (OSHC) providers with additional administrative burdens and the challenges that come with setting up accounts and devices to receive the vouchers. 


“The initiative is very helpful for families, however, if rolled out under the current implementation it will add quite a significant administrative burden on services which are already under considerable pressure,” said HubHello’s Head of Member Services Catherine Felmingham.


To combat the challenge, HubWorks!, a childcare management program available on the HubHello platform, is developing a CCS Integration Tool to automate administration of the vouchers and free up time for leaders and educators. 


HubWorks! is committed to assisting services in the process of recording the vouchers and submitting the required information to Services NSW each term, with CEO David Salajan indicating that his team is currently developing an integration between the reporting tool provided by Services NSW and the existing HubWorks! program. 


“Once activated the integration will enable services to register families and scan the vouchers online, automatically populate the Government compliance reporting tool and accurately report on voucher balances for each family,” Mr Salajan explained. 


The integration tool is scheduled for release prior to the Term 2 enrolment period, and will be made available free of charge to all NSW OSHC services that hold an active HubWorks! Licence.


For more information about HubWorks!, please visit the website

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