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Sesame Lane secures wins at Moreton Bay Business Excellence & Innovation Awards
Freya Lucas
Mar 30, 2022
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Sesame Lane Care and Kindergarten was recently recognised for Customer Service Excellence at the Moreton Bay Business Excellence & Innovation Awards.
The family-owned Kippa-Ring company, which started 33 years ago, won the coveted Customer Service Excellence Award, standing out from hundreds of service based businesses nominated for the award, with five finalists announced.Sesame Lane has 14 Services in the Moreton Bay Region employing over 400 educators, teachers and staff, and caring for more than 2000 children from 1700 families.
“This award goes to all our amazing team,” Head of Sesame Lane Kerri Smith said.
“I think what makes our business special, particularly, is our employees. Our people make the difference.”
Co-founder Hilton Misso said the win was very humbling.
“Our dream team, led by Kerri, set their goal to win something this year at the awards. They set out and did that because they are very committed to the future of staff, the future of the children and the families.”
Alongside the Customer Service Excellence Award, Sesame Lane was again recognised with Therese Thomson, a service manager, being named as Employee of the Year at the Awards.
Ms Thomson was commended for her inclusive practice, and for her dedication to ensuring she goes above and beyond for families, children and educators. When a mystery shopper was sent to the service, posing as a family who were relocating to Moreton Bay from interstate, Ms Thomson offered to help the family by trying to find removalists and local agents for them. Ms Thomson has worked in the early learning sector for a number of years in inner Sydney, the Northern Territory, and Brisbane and has for the last 21 years worked as an Educator with Sesame Lane.
She has run an education and care program at Sesame Lane’s Clontarf centre, is a mentor and role model, and often a presenter at inhouse professional development workshops.
“I think when you’re new in a job, especially in the early learning sector, you need to be with people who will guide you. For me, it’s so fulfilling to be in a position to guide and be a role model for the next generation of Educators and Teachers,” Ms Thomson said.
To learn more about Sesame Lane Care and Kindergarten please see here.
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