5 Ways to Manage the Unexpected with Woolworths at Work
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5 Ways to Manage the Unexpected with Woolworths at Work

by Freya Lucas

February 15, 2022

As regions in Australia battle supply chain issues arising from the presence of the Omicron variant in the community, some early childhood education and care (ECEC) services, including Mayfield and Big Childcare are being helped and supported by Woolworths at Work, who offer a range of solutions to help ECEC to navigate these challenging times. 

 

We spoke with one of Woolworths at Work’s dedicated account managers to learn more about how ECEC teams are making the most of the range of exclusive benefits for customers, with five of the most popular features being used by ECEC outlined below. 

 

Flexibility in ordering

 

For those weeks when bookings are fluctuating wildly, or when items have been overlooked and need to be added at the last minute, the “change my order” functionality allows ECEC services to change their order before the allocated cut-off time without losing their pre-booked delivery window. 

 

Order confirmations will always show the latest time to make a change, so everyone in the business is aware of the window, but the flexibility of adding or subtracting from orders will give many ECEC services peace of mind. 

 

Delivery Now!

 

Everyone who has spent more than a moment in an ECEC setting knows one thing for certain – nothing is certain! Even the best of plans can rapidly change, and the “Delivery Now” feature, ideal for non-refrigerated items gives ECEC services a way to roll with the changes, and get what they need, when they need it. 

 

Up to 40 items can be delivered in under two hours*, giving ECEC services assurance that important items like nappies, gloves, and wipes will be delivered right when they are needed most. 

 

*Available in select locations, including Sydney, Melbourne, Brisbane, Perth, Adelaide, Gold Coast, Canberra, Newcastle, Geelong, Hobart, and other metro regions

 

Priority assistance 

 

Throughout the pandemic, governments have emphasised that ECEC services are integral to keeping Australia running. Woolworths at Work has recognised the critical role that ECEC services, along with other professional services like health and aged care, play in supporting the community. 

 

That’s why they have set aside dedicated delivery windows to critical services, ensuring that ECEC services can get what they need, when they need it.

 

More time to pay the bills

 

As families alter their ECEC enrolments to manage the challenges of COVID-19, Woolworths at Work recognises the impact this has to the bottom line of revenue, and has a financial solution which works with ECEC services and supports them in this difficult time. 

 

That’s why they offer an extended line of credit, with 30 days to accrue spend, followed by 15 days to pay the invoice, subject to a credit check being completed and approved with credit through Work Account by Woolworths Group. 

 

Help when you need it

 

There’s nothing worse than needing a quick solution, and not being able to get a hold of someone who can help. From automated call queues to bots who aren’t able to support with the unique needs of ECEC services, asking for help can be a frustrating experience. 

 

Now more than ever, leaders and managers don’t have time to waste on hold, or to scour the internet looking for answers. Woolworths at Work addresses these issues for time poor ECEC professionals by providing a dedicated account manager who understands ECEC inside and out so that teams can spend less time problem solving and more time on the children in their care. 

 

Having a dedicated supply partner can help resolve supply management issues such as invoice queries, order enquiries, bulk ordering, updating orders and more, meaning less time is spent on admin. 

 

To find out more about how Woolworths at Work can help your ECEC service manage the unexpected, get in touch via their website

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