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Sky Blue builds on experience management success with new customised ECEC package
Jason Roberts
Mar 02, 2021
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Sky Blue CXS, a leading provider of customer experience management services to the early childhood education and care (ECEC) sector, has launched a new suite of products dedicated to meeting the needs of smaller and medium sized providers looking to improve business performance via more effective experience management. -Although not yet widely adopted across the ECEC sector, experience management is becoming a key focus for organisations looking to position themselves as leaders in parent and employee engagement practices and reap the benefits that improved engagement can bring to business and culture-focused outcomes. “We are so excited to be at the stage where we can now launch our new experience management product suite to the broader ECEC community,” Tom Scantlebury, CEO said. “We have spent the last four years perfecting our ECEC program with a select group of providers and were so encouraged by the results we were achieving year after year that it felt like it was only a matter of time until we took this important next step.” With data accumulated by Sky Blue CXS confirming that around 10 per cent of parents across ECEC services at any one time are unhappy about something they are experiencing at their centre. These parents do not always share their concerns with the centre, however they do share with other parents and are at risk of leaving.
“It is essential that leaders are able to uncover where these pain points are and move quickly to address them,” Tom said, “effective customer experience management can fulfil that role and that is why we developed Sky Blue’s ECX program.”
Sky Blue’s new product suite, dubbed ECX, is designed to support this objective and more by fully outsourcing a customer experience management program that not only gathers regular, insightful and actionable feedback from target respondents via survey but also supports ongoing professional development for all team members through its ECX Academy and ECX Leaders Community.
“Experience management is all about understanding how people engaging with your organisation really feel about the service you offer with a view to capturing those insights to maximise the positive knock on effects that first class customer and employee experiences can bring,” Tom said.
“Whether its increased enrolments, great testimonials or a terrific reputation from families, or easier recruitment, lower staff turnover or less sick leave taken for team members our service aims to deliver in all these crucial areas.”
To learn more about how the ECX program works click here to watch a short video explainer from Tom, or visit the ECX website click here.
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