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From vetting to visibility: How QuickCare is reshaping ECEC staffing
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Fiona Alston
Sep 02, 2025
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Child safety sits at the heart of Australia’s early childhood education and care (ECEC) sector. Every decision from program design to daily routines, must uphold the principle that children are safe, supported and thriving. When it comes to workforce and staffing, this commitment extends beyond ratios and rostering. It begins with who is employed, how they are vetted and the systems in place to monitor workforce information.
For centre owners, directors and approved providers, workforce management is one of the most complex and high-stakes areas of responsibility. Staffing decisions affect not only the quality and consistency of education and care, but also adherence to the National Quality Framework (NQF), Education and Care Services National Law and Regulations, and the ongoing child safety reforms now being implemented across Australia.A long-recognised gap has existed in the sector for a system that could support all stakeholders, approved providers, leaders and educators, in managing workforce checks and requirements. QuickCare has emerged in response to this need, evolving into a workforce management platform tailored to ECEC that assists services in recruiting, verifying and overseeing their people.
For families, this layer of transparency and assurance also matters. When parents and carers are choosing where to enrol their children, confidence in the quality and safety of staff is a central factor. By enabling services to evidence staff clearances, qualifications and ongoing training, QuickCare provides families with greater trust that the people caring for their children are fully vetted, credentialed and supported.The workforce challenge: why visibility matters
The ECEC workforce is subject to some of the strictest child safety and workforce requirements of any sector. Approved providers must ensure that every person working with children has a current Working With Children Check (WWCC), verified qualifications, and up-to-date training such as first aid and CPR certification.
Yet in many services, tracking and verifying this information remains a manual, time-intensive task. Paper files, spreadsheets and fragmented systems increase the risk of errors or lapses, while also consuming valuable time that leaders could otherwise devote to supporting teams and children.
Recent QuickCare data shows just how widespread these issues can be when educators join or are invited by providers:
- 6 in 10 educators had an expired first aid certificate
- Half had no child protection certificate
- 1 in 3 lacked a food handling certificate
- 1 in 25 failed a WWCC
- Some presented with false names or cancelled qualifications
Encouragingly, the same dataset also shows that 95% of educators resolved their compliance gaps within two weeks when supported to do so.
These findings reinforce the scale of the challenge and the opportunity for services to adopt systems that make verification, tracking and follow-up both consistent and efficient.
QuickCare’s Managing Director, Christopher Omeissah, describes this as an issue of visibility and accountability:
“The responsibility on providers is clear, child safety and workforce requirements must come first. But the systems to track and evidence them have often lagged behind. QuickCare brings all of that information into one central digital dashboard, giving leaders immediate visibility and confidence that every staff member is cleared, credentialed and ready to work.”Vetting at the forefront
Recruitment in ECEC is more than filling vacancies, it is about safeguarding children. Vetting must be thorough, timely and fully documented. QuickCare addresses this by embedding checks at the very front of the hiring process.
The platform enables services to:
- Digitally verify WWCC status in real time
- Upload and verify qualifications such as Diplomas, Certificates III and teacher accreditations
- Record mandatory training certifications, including CPR, first aid and anaphylaxis management
- Conduct reference checks with digital evidence stored securely
- Flag upcoming expiries, ensuring renewals are actioned before workforce compliance is compromised
This creates an end-to-end record of each staff member’s clearances and qualifications, accessible instantly by centre managers or head office teams.
For providers, it means peace of mind. For educators, it means smoother onboarding and less administrative burden when joining a service.
Unlike traditional agencies or generic HR tools, QuickCare is built specifically for ECEC. It does not act as an external labour hire agency; instead, it provides services with the tools to manage their own workforce, faster, safer and with greater visibility than manual processes.Time efficiency without cutting corners
One of the biggest tensions in staffing is the need to act quickly, especially when services are under pressure from last-minute absences or ongoing workforce shortages, while also ensuring that vetting and record checks are never rushed or overlooked.
QuickCare resolves this by streamlining processes without reducing rigour. A manager needing relief staff, for example, can immediately filter available employees by clearance status, qualifications, or training currency.
This ensures the right person is deployed to the right room, without delay and without risk.
Sector leaders have observed that, in the past, verifying whether a staff member held the right clearance or training before filling a shift could take hours. With QuickCare, the process takes minutes, with every record visible and up to date.
On average, centres using QuickCare report a 50 per cent reduction in administrative hours for directors each week. This allows leaders to spend more time on pedagogy, family engagement and staff support.Strengthening child safety through workforce systems
The Royal Commission into Institutional Responses to Child Sexual Abuse highlighted the critical importance of robust systems for staff screening, monitoring and accountability. Recent NQF reforms and state-based child safety initiatives have placed even greater emphasis on evidence of safe practice.
With comprehensive vetting built into the platform, QuickCare reduces breaches and compliance risks, the areas where services are most vulnerable.
For ECEC providers, this means demonstrating not only that staff hold the correct clearances, but also that the service can prove it has processes to monitor, update and act on staff information.
QuickCare supports this by generating audit-ready reports for regulators, consolidating all staff data into a format that can be shared during assessment and rating visits, audits or investigations.
This proactive approach helps providers move beyond reactive compliance to a culture of safety-first workforce management.
Investing in workforce wellbeing and leadership
While clearances and vetting are essential, the human side of workforce management cannot be overlooked. Educators, leaders, chefs, and support staff all play a part in creating safe, inclusive environments for children. When administrative processes are manual and stressful, it can take a toll on morale.
By automating background checks, qualification tracking and reporting, QuickCare frees up leaders to focus on mentoring, pedagogy, and educator wellbeing, areas that directly impact quality outcomes for children.
Services using QuickCare also report improved educator retention, particularly where the platform is used as a rostering, booking and compliance review tool for casual pools. This strengthens continuity of care, reduces turnover and delivers measurable business improvements.
It also supports educational leaders and centre managers, who carry significant responsibility for workforce oversight, by reducing the risk of oversights and giving them tools to lead with confidence.
Looking ahead: workforce systems as a cornerstone of quality
As child safety reforms continue to roll out across Australia, including tighter reporting timeframes, updated National Quality Standard elements, and new training requirements, the demands on workforce management will only grow.
QuickCare positions staffing and workforce systems not as a back-office function, but as a cornerstone of quality and safety in early learning services. By embedding verification and monitoring at every stage of the workforce journey, from recruitment to daily rostering, it enables providers to uphold their duty of care with confidence.
For families, this translates into greater trust that their children are cared for by fully vetted, qualified and supported professionals. For educators, it means a smoother experience of joining and growing within the sector. And for providers, it means risks are minimised while time is maximised.
At a time when the ECEC sector is under public scrutiny, QuickCare also supports parent-facing trust. Families want assurance that services have robust systems in place to check, monitor and support staff. QuickCare provides centres with the ability to evidence these safeguards, strengthening family confidence at the point of enrolment.QuickCare’s workforce solutions
QuickCare has been designed as a total workforce solution, offering flexibility across three interconnected services:
- On-demand staffing – access to fully vetted, ready-to-go educators when needed.
- BYO Workforce SaaS – tools for multi-site operators to manage their own casual pools with full compliance oversight.
- Permanent recruitment – supported by QuickCare’s compliance engine to ensure staff are thoroughly vetted from the outset.
Together, these solutions move QuickCare beyond a compliance platform into a comprehensive workforce system, supporting services to recruit, roster and retain staff with confidence.Final word
Child safety is everyone’s responsibility. But for approved providers and service leaders, it begins with ensuring the workforce is fully vetted, credentialed and supported.
QuickCare offers a sector-specific solution that brings efficiency and visibility into one platform, giving leaders the tools they need to keep children safe and services confident, today and into the future.
Visit QuickCare to learn more or book a demonstration.
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