How Xap became more than just a tech partner for One Tree Community Services

Since being established more than fifty years ago, One Tree Community Services has been committed to providing early childhood education and care and community services in settings that others may be reluctant to tread. In doing so, One Tree has supported thousands of children and families across Australia. 

This spirit is embodied in their purpose, to “transform challenges into possibilities with people and communities,” and encapsulates a culture of working with others to find solutions that meet the needs of people and communities in complex environments. 

One Tree recently made a decision to review their tech platform needs, the outcome of which saw them choose leading childcare management software provider Xap, as their new partner of choice. 

“We were looking for more than a technological solution. We needed a partner that would take the time to understand our organisation and work closely with our team,” Executive Director Coral Callan said. 

“At One Tree, we work with communities to tailor our services to their needs. It was important to us to find a technology partner that aligned with this approach.”

A period of growth required a rethink of One Tree’s tech needs

As One Tree continued to grow, the senior leadership team became focused on seeking out a tech solution that would support the expansion of the organisation and meet the needs of their staff and families.  

One Tree seeks mutually beneficial partnerships and sees business partners as part of their workplace community. By working together, listening to each other and collaboratively seeking solutions to challenges, great outcomes can be achieved.  

Having recognised the evolving nature of their tech needs, One Tree set to work crafting a set of core criteria needed for its next generation of software. A software platform that could effectively streamline tasks, reduce administrative burdens and moderate manual entry of data. In addition, the system must be easy to learn and easy to use, for both families and team members alike.  

A winning formula – Xap’s customer first approach and people friendly solution

Having spent the best part of a decade refining and evolving their approach to supporting the software needs of organisations from across the ECEC sector, the team at Xap knew instinctively how to best approach the digital transformation that One Tree was looking to embark upon. 

“The One Tree journey is one of true inspiration and we feel very privileged to have been invited to be part of their transformation journey,” Sean Murphy, CEO of Xap said. 

“We know how daunting making the decision to switch software platforms can be but from the very beginning of the process it was clear that our customer first approach, our willingness to listen and our relentless attention to detail created a deep trust that ensured the partnership would thrive.” 

Xap’s next generation tech stack allows for customisation, which was a key requirement of the One Tree team. Supported by the creation of a “personalised” software experience, Xap’s offer was most aligned with their purpose, approach and what makes them unique. 

Talk to a Xap solutions consultant now, who will be in touch to discuss how they can support your service.

High quality onboarding and training – Key Xap differentiators 

Time and time again, Xap’s extensive user community have shared deep gratitude for the lengths the Xap onboarding teams go to ensure a smooth transition onto their new software platforms. 

The One Tree experience was described as a “true partnership” with the Xap team being incredibly “warm, proactive and organised”.

Starting with the creation of a realistic roll out plan and supported by regular face to face and video training modules the execution of the transition to One Tree’s customised platform was seamless. 

Of note were the hosted open Q&A forums before and after going-live and these became safe spaces to ask questions, share ideas and build confidence amongst peers and Xap professionals.

The Xap team “exceeded our expectations”  

With the transition now complete, Ms. Callan can confirm that the Xap team exceeded internal expectations.

Administrators and managers are now able to more effectively provide support to service directors, many of which are located in rural and remote areas.

“We are thrilled with the outcomes of this important partnership. One Tree is a special organisation, and we are proud to now be part of their community,” Mr Murphy added. 

To learn more about Xap’s digital solutions for early childhood services, visit their website here or connect with a Xap solutions consultant by following this link.

Explore more about One Tree Community Services and their work with communities across Australia.