Member Services Lead - The Sector
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ACA Victoria

Support office

Member Services Lead

ACA Victoria Star Rating 0 (0)


Oakleigh VIC, Australia


Part Time

Takes 2 mins and requires just your resume.

Childcare Jobs - Support office, Part Time - Oakleigh VIC, Australia

Member Services Lead

We are looking for a motivated, organised professional to join a small and collaborative team in an integral customer focused role. Your passion for the sector and providing exceptional customer service will allow you to oversee all daily membership operations.

About the role

We are seeking a dynamic and proactive Membership Lead to oversee all daily membership operations at ACA Victoria. The Membership Lead focuses on efficient and successful member engagement, executing recruitment and retention campaigns, and driving engagement initiatives. The ideal candidate will be adept at preparing and analysing membership reports and industry data, and serve as the subject matter expert on our membership policies and database functions. This role offers potential growth opportunities, including building collaborative partnerships with corporate sponsors and establishing new external stakeholder relationships.

Key responsibilities include:

You will be an experienced administration/membership lead who has a passion for customer service. You will understand the customer journey, and be highly skilled in handling customer queries and problem solving their queries. Ideally you have proven experience in a peak body or membership organisation. You will be skilled at developing a rapport, be highly organised and have exceptional written and verbal communication skills.  You will be happy to work onsite in Oakleigh with our small and friendly team. You will have a high level of proficiency in Microsoft office suite and have utilised a CRM in your previous roles. 

What We Offer

Application Process

The Sector Jobs keeps the application process quick so you can get one step closer to your dream role.

What ACA Victoria will receive

A link to your profile page

Required documents

Your answers to the questionnaire